RETURN & EXCHANGE

* Due to COVID-19 situation, please stay at home and do the return and exchange after MCO lockdown, please contact our customer service ( FB / IG / Email ) for more information if you wish to do any return and exchange on your order. Please accept our sincere apology for any inconvenience.

Do you accept returns & Defective Items ?

Scaredwhat provides returns & exchange for all items, except Sale items, accessories and specifically stated non-returnable & non-exchange items. Returns can only be made one time per order number. Meaning that any order made with return credit cannot be returned the consequent time.

How do I return unsatisfactory item(s) & Defective Items ? 

Follow step by step

  1. Sample of template email for RETURN

    Email subject : RETURN FORM
    ORDER NUMBER:
    TRACKING NUMBER : ( Kindly provide tracking number of the return parcel )
    PRODUCT(s) NAME :
    REASONS : example ( Item does not fit / unsatisfactory item / Defective Items- attach photo(s) if possible / Incorrect item received )
  2. Fill it up and email to ask@scaredwhat.com .
  3. Return your items to the address shown below:
    Name : Scaredwhat
    Address : 61, Jalan Gasing, Pjs 9, 46000 Petaling Jaya, Selangor,  Malaysia.
    Contact No. : 012-6188683

    *All items must be shipped back within 5 working days (MALAYSIA) upon receipt of orders.
    *Please note that return parcels may take up to 3 working days to be processed.

I found a defect on my item but I've already washed it. What should I do?

We're unable to accept your return as it has been washed. Please check your item upon receipt.

I would like to request a refund in cash (in any condition). 

We apologize that we are unable to provide any refunds in cash

The size doesn't fit me. Can I change it to other size ?

Yes. Exchanges due to this reason will be charged a processing fee. We will refund to your credit card after receiving your return parcel. 

Can I visit your office for the return/exchange ?

Yes. You may drop by our office to perform the exchange. However, it is subject to stock availability of the item that you wish to exchange, and must be done within 5 working day upon receiving your parcel.

The color looks different from the website.

Color of products may vary due to studio lighting used and please allow 20% of color variation in real products as compared to actual products. It may appear darker or lighter. Exchanges due to this reason will be charged a processing fee.

Return Terms & Conditions :

Return Reasons

Unsatisfactory Items

Defective Items

Descriptions
  • Item does not fit
  • Do not like the item
  • Quality not up to expectation
  • Defective item (don't want to exchange for a brand new piece)
  • Item torn
  • Item big stained 
  • Incorrect item  

*Proof of defect must be verified by Scaredwhat Return to be eligible

Return Shipping costs

Borne by Buyer

 

Maximum return for clothes RM8

Exchange Shipping costs

Borne by Buyer

Borne by Scaredwhat

Processing fee costs (FREE SHIPPING provided for your order)

Borne by Buyer

Borne by Scaredwhat

Buyer receives

Processing fee (NO CASH REFUND) = Item price - Processing fee Costs

Scaredwhat will send a brand new exact piece to the buyer once the defective / incorrect item is received.

Fully refund back to your credit card if the item is no longer in stock.

*Processing fee costs of RM5 (RM8 for East Malaysia) will be charged for each return item if free shipping had been provided for the order. For example, if the returned item costs RM100 you will receive the refund of RM95 or RM92 (East Malaysia).

*If the dust bag and the shoe cover do not return together when you return the parcel, you will be charged RM10 if you're on free shipping, RM5 for paying your own shipping fee. 

*Return without meeting the criteria will be charged for another RM5 for penalty.  

*Sales items may have slight defects/color discrepancies /measurements discrepancies and are strictly not returnable / exchange.

  • All Item(s) must be returned in original condition(unaltered, unworn, unwashed and with tags intact)
  • Not applicable for Sale items, accessories and specifically stated non-returnable / non-exchange items.
  • Orders placed using discount codes are not applicable for exchange and returns.
  • All items must be shipped back within 5 working days (MALAYSIA) upon receipt of orders.
  • Buyers hold full responsibility until the parcel reach us. 
  • We recommend using courier services with tracking numbers so as to minimize the risk of loss parcels.
  • All return/exchange requests will be processed within 3 working days upon receipt of returned items.
  • Return won't be accepted if we do not receive RETURN FORM's email.
  • All returns which do not meet the above-mentioned criterias will be strictly declined and forfeited.

Scaredwhat reserves the right to amend the terms from time to time without prior notice. By purchasing from our website, you are deemed to have agreed to the above terms and conditions listed. If you have any enquiries regarding this, do email us at ask@scaredwhat.com. 

As much as our team would love to serve you with courtesy and efficiency, we would also like to request that you treat our email staff with the same respect that you as our customer deserves. We apologise in advance if our team happens to make any mistakes in handling your orders. We will definitely try our utmost best to rectify mistakes if any. Thank you for making Scaredwhat a pleasant place to shop and for our staff to work in.